KEYSTONE — Terms of Service

Obsidian Solutions Holdings LLC · PO Box 152, Rogue River, OR 97537 · legal@obsidiansolutions.global · Last updated: August 25, 2026 (adds §8.1 Social Publishing) · Effective upon posting

1. Agreement & Acceptance

These Terms of Service ("Terms") are a binding contract between Obsidian Solutions Holdings LLC ("Obsidian," "we," "us") and the entity or person accessing KEYSTONE (the "Customer," "you"). By creating an account, clicking accept, or using any part of the platform, websites, applications, APIs, or services (collectively, the "Service"), you accept these Terms. If you use the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization, and "you" means that organization. If you do not agree, do not use the Service.

2. Definitions

"Organization" means a Customer workspace within KEYSTONE. "Users" or "Seats" mean individuals authorized under your Organization. "Customer Data" means data, content, files, contacts, invoices, messages, and materials you or your Users submit to the Service. "Connected Services" means third-party products you link through KEYSTONE CONNECT (including without limitation Stripe, Google, Microsoft, RingCentral, OpenAI, and Anthropic, and the social and content platforms enumerated in Section 8.1). "End Customers" means your clients, payers, and contacts.

3. The Service

KEYSTONE is a business work-operating-system: boards, tasks, contacts, files, dialer and communications tooling, invoicing and payment orchestration, integrations, analytics, and related features. We may add, modify, or discontinue features at any time. Features marked beta, preview, or experimental are provided strictly as-is and may change or vanish without notice or liability.

4. Accounts, Security & Eligibility

You must be at least 18 and using the Service for business purposes; the Service is not offered to consumers or children. You are responsible for all activity under your Organization and Seats, for safeguarding credentials, and for promptly notifying us of unauthorized use. We may suspend access we reasonably believe compromised. You will provide accurate information and keep it current.

5. Subscriptions, Fees & Billing

(a) Plans & Seats. Fees are charged per plan and per Seat (including add-on roles such as finance seats) as displayed at purchase. (b) Auto-Renewal. Subscriptions renew automatically each billing period until canceled; cancellation takes effect at the end of the then-current period. (c) No Refunds. Except where required by law, all fees are non-refundable and non-creditable, including for partial periods, downgrades, or unused Seats. (d) Taxes. Fees exclude taxes; you are responsible for all taxes other than our income taxes. (e) Changes. We may change pricing with notice; continued use after the effective date is acceptance. (f) Late Amounts. Overdue amounts accrue the lesser of 1.5% per month or the legal maximum, plus collection costs; we may suspend the Service for nonpayment.

6. Payments, KEYSTONE Secure & Money Movement

(a) Your Rail. Payment features operate on payment accounts you own with third-party processors (e.g., your Stripe account). Obsidian is a software provider only — not a bank, money transmitter, money services business, payment processor, escrow agent, or fiduciary. Funds flow through your processor accounts, never ours. (b) Your Responsibility. You are solely responsible for your processor relationship and compliance with its terms; for chargebacks, disputes, reversals, failed payments, and related fees; for the accuracy of amounts, taxes, invoices, quotes, and fee configurations (including any processing-fee pass-throughs or fee-inclusive pricing you enable, and their legality in your jurisdictions); and for refunds to your End Customers. (c) Card Data. Card and bank credentials are collected and processed by your processor under its PCI-compliant systems; Obsidian does not store full card numbers. (d) Safeguards. Platform safeguards (fee floors, settled-funds payout guards, capture-before-fulfill tooling, dispute evidence packs) are provided as tools, without guarantee of any outcome. (e) No Advice. Nothing in the Service is legal, tax, accounting, or financial advice.

7. Autopay, Subscriptions & Electronic Consent

Where you enable recurring or autopay billing for End Customers, the payment flow presents contract language under which the End Customer's payment constitutes electronically signed consent to the stated recurring charges (E-SIGN/UETA). You are solely responsible for the sufficiency, legality, disclosure, and revocation handling of any recurring-payment consent you configure, and you will indemnify Obsidian for claims arising from your recurring billing practices.

8. KEYSTONE CONNECT & Third-Party Services

Connected Services are governed solely by their own terms and privacy policies. You authorize us to access and exchange data with Connected Services on your instruction using tokens you grant. We are not responsible for Connected Services' acts, omissions, outages, security, data practices, pricing, or API changes, and may modify or disable integrations at any time. You will comply with all Connected Service policies (including Google API Services User Data Policy and Microsoft API terms) in your use.

8.1 Social Publishing (KEYSTONE SM)

(a) Platform Connections. KEYSTONE SM lets you connect social media and content accounts you own or are authorized to manage, and to compose, schedule, publish, and live-stream content to them at your direction. "Connected Services" includes, without limitation: Meta platforms (Facebook, Instagram, Threads), X (Twitter), TikTok, YouTube and other Google services, LinkedIn, Pinterest, Reddit, Bluesky, Mastodon and other ActivityPub servers, Discord, Telegram, Twitch, Kick, Rumble, Google Business Profile, Snapchat (if and when supported), and any RTMP or similar streaming destination you configure.

(b) Your Authorization. By connecting an account or providing a credential (including OAuth grants, access tokens, app passwords, API keys, webhooks, bot tokens, and stream keys), you represent that you own the account or hold all authorizations needed to grant KEYSTONE access, and you instruct us to act on the account solely to provide features you invoke.

(c) At Your Direction Only. KEYSTONE publishes, schedules, deletes, or streams content only when you or your Users initiate or schedule it. You are the author and publisher of record for everything posted through the Service.

(d) Platform Terms Flow Down. Your use of each Connected Service through KEYSTONE is also governed by that platform's own terms, policies, and community standards, which you agree to comply with — including, for YouTube features, the YouTube Terms of Service, and for Meta platforms, the applicable Meta terms and community standards. Platform names and marks belong to their owners; KEYSTONE is independent and not endorsed by, affiliated with, or sponsored by any platform.

(e) Content Responsibility. You are solely responsible for content you publish through the Service — its legality, accuracy, rights clearance, disclosures (including ad/branded-content and AI-disclosure rules where applicable), and compliance with each platform's rules. The indemnity in Section 17 expressly covers claims arising from content you publish and accounts you connect.

(f) Platform Actions; Metered Costs. Platforms may throttle, reject, remove, suspend, or charge for API usage at any time; we are not responsible for their actions. Where a platform charges per-use fees for publishing (for example, X's metered API), those costs may be passed through or billed as usage as displayed in the Service.

(g) Rate & Safety Governance. We may pace, queue, or decline publishing actions to comply with platform rate limits, anti-spam rules, or legal requirements.

(h) Live Streaming (Broadcast). Stream keys and ingest credentials you provide are Customer Data credentials handled under the Privacy Policy; relayed streams are transmitted, not stored, except as you configure recording.

9. Communications Compliance (Email, SMS, Voice)

The Service can send email, SMS, and calls on your behalf, from your connected accounts and numbers, at your direction. You are the sender of record. You are solely responsible for lawful consent, content, identification, opt-outs, quiet hours, registration (including A2P/10DLC), and compliance with all communications laws (including TCPA, CAN-SPAM, TSR, and state analogs). You will maintain records of consent and honor revocations immediately. You will indemnify and hold Obsidian harmless from any claim, fine, or penalty arising from communications you or your Users initiate.

10. Customer Data; License; Aggregate Data

(a) Ownership. As between the parties, you own Customer Data. (b) License to Us. You grant Obsidian a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, process, back up, and create derivative technical artifacts of Customer Data solely to provide, secure, support, and improve the Service and as permitted by the Privacy Policy. (c) Aggregate/De-Identified Data. We may create and use aggregated or de-identified data that does not identify you or any person, for any lawful purpose, during and after the term. (d) Your Warranties. You warrant you have all rights and consents necessary for Customer Data (including End Customer personal data and communications consent) and that Customer Data and your use of the Service will not violate law or third-party rights. (e) Backups & Export. You are responsible for maintaining independent copies of critical data; export tools are provided. We are not liable for loss of Customer Data.

11. Acceptable Use

You will not, and will not permit anyone to: (i) use the Service unlawfully, fraudulently, or to harm any person; (ii) send spam or unconsented communications; (iii) infringe, misappropriate, or violate rights; (iv) upload malware or attempt to breach, probe, or overload the Service; (v) reverse engineer, decompile, scrape, crawl, or extract source, data, or models except as law permits notwithstanding this clause; (vi) access the Service to build or benchmark a competing product, or publish performance benchmarks without written consent; (vii) resell, sublicense, or white-label the Service without a separate written agreement; (viii) misuse AI features to generate unlawful content or to develop competing models; (ix) exceed usage limits or circumvent technical restrictions; (x) use the Service in high-risk environments requiring fail-safe performance. We may investigate and take action, including removal, suspension, throttling, and referral to authorities.

12. Intellectual Property; Feedback

The Service, software, models, designs, templates, documentation, and all improvements are owned by Obsidian and its licensors and are protected by IP laws; no rights are granted except the limited right to use the Service per these Terms. "KEYSTONE," "Obsidian Solutions," and related marks are our trademarks. If you provide feedback or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or compensation.

13. Confidentiality

Each party will protect the other's non-public information with reasonable care, use it only to perform under these Terms, and disclose it only to personnel and advisors bound by confidentiality, or as legally compelled with prompt notice where lawful. This Section survives three (3) years after termination; trade secrets survive as long as protected by law.

14. Term, Suspension & Termination

These Terms apply while you use the Service. Either party may terminate for material breach uncured within 30 days of notice; we may suspend or terminate immediately for nonpayment, security risk, unlawful use, harm to the Service or others, processor or Connected-Service demand, or legal requirement. Upon termination your access ends; for 30 days after, we will make standard export available, after which we may delete Customer Data without liability. Sections intended to survive (including 5(c), 6, 7, 9-13, 15-21) survive.

15. Disclaimers

THE SERVICE, ALL CONTENT, TEMPLATES, INTEGRATIONS, AND OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS, WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE. WE DO NOT WARRANT UNINTERRUPTED, SECURE, OR ERROR-FREE OPERATION, THAT DATA WILL NOT BE LOST, THAT DEFECTS WILL BE CORRECTED, OR ANY BUSINESS RESULT. DOCUMENT, INVOICE, LEGAL-STYLE, AND AI OUTPUTS ARE TOOLS ONLY AND MUST BE INDEPENDENTLY VERIFIED. SOME JURISDICTIONS LIMIT DISCLAIMERS; IN THAT CASE THESE APPLY TO THE MAXIMUM EXTENT PERMITTED.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER OBSIDIAN NOR ITS SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY; (b) OBSIDIAN'S TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (i) FEES ACTUALLY PAID BY YOU TO OBSIDIAN IN THE TWELVE (12) MONTHS BEFORE THE FIRST EVENT GIVING RISE TO LIABILITY OR (ii) ONE HUNDRED U.S. DOLLARS (US $100). THE EXISTENCE OF MULTIPLE CLAIMS WILL NOT ENLARGE THIS CAP. THESE LIMITS APPLY REGARDLESS OF THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. NOTHING LIMITS LIABILITY THAT CANNOT LAWFULLY BE LIMITED.

17. Indemnification

You will defend, indemnify, and hold harmless Obsidian, its affiliates, officers, and personnel from and against all claims, damages, fines, penalties, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (i) Customer Data; (ii) your and your Users' use of the Service; (iii) your products, services, invoices, pricing, taxes, and dealings with End Customers; (iv) communications you initiate; (v) your payment processing, recurring billing, chargebacks, and disputes; (vi) your violation of law, these Terms, or third-party rights, including Connected-Service terms. We may participate with counsel of our choosing; you will not settle in a manner imposing obligations on us without our written consent.

18. Governing Law; Dispute Resolution; Arbitration; Class Waiver

These Terms are governed by the laws of the State of Oregon, excluding conflicts rules and the U.N. CISG. Before filing, the parties will attempt good-faith informal resolution for 30 days after written notice to the addresses above. Except for (i) small-claims matters and (ii) injunctive relief for IP or confidentiality breaches (which may be brought in state or federal courts in Jackson County, Oregon, to whose exclusive jurisdiction the parties consent), any dispute arising out of or relating to the Service or these Terms will be resolved by BINDING INDIVIDUAL ARBITRATION administered by the American Arbitration Association under its Commercial Rules, seated in Jackson County, Oregon (hearings may be remote), one arbitrator, judgment enforceable in any court. CLASS ACTIONS, COLLECTIVE ACTIONS, CONSOLIDATED PROCEEDINGS, AND JURY TRIALS ARE WAIVED; claims may be brought only in an individual capacity. Any claim must be filed within one (1) year after it accrues or is permanently barred, to the extent permitted by law. If the class waiver is held unenforceable as to a claim, that claim proceeds in the Jackson County courts, not arbitration.

19. Modifications to the Service & Terms

We may update these Terms by posting a revised version with a new "Last updated" date and, for material changes, notice via the Service or email. Changes take effect upon posting unless stated otherwise; continued use is acceptance. If you do not agree, stop using the Service before the effective date.

20. Export, Sanctions & Anti-Corruption

You represent you are not on any restricted-party list and will comply with export-control, sanctions, and anti-corruption laws in connection with the Service.

21. General

Force majeure excuses non-monetary performance for causes beyond reasonable control. You may not assign these Terms without our written consent; we may assign freely, including in a merger or asset sale. No agency, partnership, or third-party beneficiaries (except indemnitees). Notices to us: the mailing address and email above; notices to you: your account email. If any provision is unenforceable it will be reformed to the minimum extent necessary and the rest remains in effect. No waiver is implied by delay. These Terms plus order forms and referenced policies are the entire agreement and supersede all prior discussions. In case of conflict, an executed order form controls, then these Terms, then policies.